Privacy Notice

Effective date: July 24, 2026
Last updated: September 3, 2026

This notice is in two parts. The first part is written for students, in language written for them. The second part is written for parents and guardians and contains the full detail of how we handle children's personal information. Both parts describe the same practices - we encourage parents and students to read them together.

Hi there!

This page explains what information we collect about you when you use MyEdSpace, what we do with it, and who we share it with. When we say “we” or “us,” we mean MyEdSpace Inc. - the company behind your courses and lessons. Your parent or guardian signed you up and gave their permission before you could start - a law called COPPA, which protects kids under 13 online, says they have to.

One important rule: only give us the information you need to for your learning. Don't type in or upload private things about yourself, your family, or your friends that have nothing to do with your schoolwork - especially things like health information.

What we collect about you

Your account details (name, email, grade, username and password), your homework and coursework answers and the marks and feedback you get, your messages with teachers, your Study Aid chats, what you might want to study in the future, and information about your device and how you use MyEdSpace. If your parent agrees, you can also share things like your test scores (for research) or any learning needs (so we can support you better).

The Study Aid - our AI helper

The Study Aid is an AI chatbot - a computer program, not a person. Every answer is labeled “AI generated.” It's switched off until you agree to use it for the first time. Before your question is sent to the AI (Claude, run by a company called Anthropic), it gets a random ID code instead of your name, and things like phone numbers and addresses are swapped for placeholders.

But be careful: other things you type - including names - are NOT removed. So don't type private stuff into the Study Aid. And remember: the Study Aid is not a teacher. It can make mistakes, so always check important things with your teacher.

If you type something that makes us think you might be upset or in danger, you won't get a normal AI answer - instead you'll see places that can help, like the Crisis Text Line (text HOME to 741741) and a trained person from our team will check the chat. They might talk to your parent, and in really serious situations they might contact people whose job is to keep children safe. We only do this to keep you or someone else safe.

AI Homework

Some homework answers you write in your own words are marked by AI, which gives you a mark and written feedback - always labeled “AI generated.” The AI can make mistakes, so if a mark or comment seems wrong, tell your teacher and they can look at it.

Your choices

You or your parent can ask to see the information we have about you, fix anything wrong, or delete it - all of it, or just your Study Aid chats. We keep most information for a maximum of two academic years, then delete it by July 31 at the end of the second year. We never sell your information, never use it for ads aimed at you, and never make it public.

Questions? Ask a parent, a teacher, or email us at privacy@myedspace.com. The full details are in Part 2 - you're welcome to read that too.

This part of the notice is provided pursuant to the Children's Online Privacy Protection Act (COPPA) to explain how MyEdSpace Inc. (“MyEdSpace,” “we,” “our,” and/or “us”) collects and uses personal information from users under 13 (“Children” or “Child”).

Your Child uses our Services to complete courses and receive instruction to support their schoolwork. We ask that Children provide only the information needed to use our Services, and that they not upload personal information about themselves or anyone else that is not relevant to their learning - including sensitive information such as health information. Please talk to your Child about this.

Who we are and how to contact us. MyEdSpace is run by MyEdSpace Inc. Our registered address is 8 The Green, Suite R, Dover, Kent County, Delaware 19901.

If you have any questions about this notice or about your information, you can email us at privacy@myedspace.com, call us at (213) 667-6743, or write to us at our correspondence address, 24A Trolley Square #1259, Wilmington, DE 19806-3334, United States.

This notice does not apply to the practices of any third-party websites or services that may be accessed through MyEdSpace's Services. If your Child clicks on links to other websites, we encourage you to review those websites' privacy notices.

We only collect and use personal information from Children that is not subject to an exception under COPPA when we have verifiable parental consent. Before a Child can use our platform, a parent or guardian must complete the sign-up process and provide verifiable consent. If you believe we have collected personal information from a Child without verifiable parental consent, please contact us immediately at privacy@myedspace.com.

Registration and Account Information. Once you provide verifiable parental consent, your Child may create an account and provide us with their name, email address, grade level, and a username and password. When your Child creates their account profile, they may also provide us with their address and date of birth. We also collect your email address, which you provide when you set up your Child's account.

Communications. If your Child contacts us directly with a question or request, we collect the information in your Child's message and any contact information your Child may provide.

Contact Forms. Children who contact us through one of our contact forms, including to book a call, reserve a spot in a course, or find the right course, will be asked to provide information such as their parent's first and last name, parent's email address, parent's phone number, whether they are a parent or student, grade level, information about courses they are taking in school, and their reason for seeking support.

User Content. We receive content your Child creates when using our Services, including homework and coursework responses and the marks and feedback they receive (including AI-generated marks and feedback). We also receive the contents of messages your Child sends to and receives from teachers and moderators, as well as information about those messages, such as when they were sent or received.

Study Plans. Details your Child provides about what they may want to study in the future.

Location Information. We infer your Child's approximate location by using your Child's IP address.

Device Information. Information about the device and software your Child uses to access our Services, including IP address, device type, device identifiers, network information, and web browser type and version.

Usage Information. We automatically receive information about your Child's interactions with our Services, like the pages or other content they view, links they access, referrer information, the dates and times of visits, session logs, and crash reports. Some of this is collected using cookies - see our Cookie Notice at https://myedspace.com/cookies-notice.

Study Aid Interaction Information. When your Child uses our Study Aid feature, your Child may submit written questions and answers (“Prompts”), which generate responses (“Outputs”). During the 2026/27 school year, students will also be able to submit images (such as photos of handwritten work) and documents to the Study Aid and as homework answers. We also collect usage counts, safeguarding flags, and feedback flags. See “The Study Aid” below for how Prompts are protected.

Health and Learning Needs Information. You or your Child may choose to provide us with information such as educational needs or an illness. We only collect this information if you or your Child choose to give it to us; it helps us support your Child better, and you can ask us to delete it at any time.

Research and Attainment Information. With your consent, your Child may provide us with information about their test scores and exam results, which we collect and use for research purposes to understand our students' performances and improve our lessons.

Payment Information (yours, not your Child's). The person who pays for access - usually you - provides payment card details, a billing name, and a billing address. We do not collect payment information from Children.

We use the information we collect from your Child for the following purposes:

  1. To provide, maintain, improve, and enhance our Services;
  2. To mark your Child's homework and provide feedback, including using AI (always labeled “AI generated”);
  3. To develop, test, and improve how our Services use artificial intelligence; for example, by refining the instructions, prompts, and configurations we provide to the AI models that support our Services. We do not use your Child's personal information to train the underlying AI models;
  4. To personalize content and make suggestions relevant to your Child's learning (see “Personalization” below);
  5. To understand and analyze how your Child uses our Services and develop new products, services, features, and functionality;
  6. To communicate with your Child, provide updates and requested information, respond to comments and questions, and provide customer support;
  7. To conduct research - see “Research” below;
  8. To generate anonymized or aggregate data containing only de-identified, non-personal information that we may use and disclose for lawful purposes such as research or published reports;
  9. To send your Child text messages;
  10. To find and prevent fraud and abuse, and respond to trust and safety issues, including safeguarding concerns; and
  11. For compliance purposes, including enforcing our Terms of Service or other legal rights, or as required by applicable laws and regulations or requested by judicial process or a governmental agency.

We also use your details - the account holder's - to manage the account and take payment.

At present, the only AI personalization on our platform is the Study Aid. If your Child chooses to use it, it tailors its answers to the question asked and your Child's level of study. It does not build a profile of your Child or determine what content your Child sees. If we add new AI tools that personalize learning in the future, they will be switched off until you or your Child choose to turn them on, we will explain what they do and what information they use before first use, and you or your Child can turn them off again at any time.

Vendors and Service Providers. We may disclose information to vendors and service providers retained in connection with the provision of our Services, including companies that help us run surveys about use of the platform.

AI Service Providers. We disclose information to vendors that provide artificial intelligence services supporting our Services, including Anthropic (via Amazon Web Services, U.S. regions), which processes pseudonymized information from your Child to generate educational responses in our Study Aid feature and processes your Child's lesson attendance, homework completion, and scores to generate the summary in our parent progress reports, and Langfuse, which stores conversation logs in the EU for safety monitoring. Neither provider may use your Child's data to train AI models or for any purpose other than providing these services to us.

Teachers. Our teachers receive messages and responses to homework or coursework relevant to their course.

Research Partners. With your consent, we provide your Child's personal information to our university research partners to conduct research on learning outcomes. See “Research” below.

As Required By Law and Similar Disclosures. We may access, preserve, and disclose your Child's information if we believe doing so is required or appropriate to: (a) comply with law enforcement requests and legal process, such as a court order or subpoena; (b) respond to you or your Child's requests; or (c) protect your, your Child's, our, or others' rights, property, or safety, including safeguarding referrals to child protective services or law enforcement.

Merger, Sale, or Other Asset Transfers. We may transfer your Child's information to service providers, advisors, potential transactional partners, or other third parties in connection with the consideration, negotiation, or completion of a corporate transaction in which we are acquired by or merged with another company or we sell, liquidate, or transfer all or a portion of our assets. The use of your Child's information following any of these events will be governed by the provisions of this notice in effect at the time the information was collected.

We do not sell your Child's personal information or use it for advertising directed at your Child, including advertising based on your Child's behavior or interests. We do not share personal information with third parties for their own marketing purposes. We do not make your Child's personal information available to the public.

The Study Aid lets your Child ask questions about their subjects and receive educational answers. It is an AI chatbot - a computer program that generates responses. It is not a human, and every response it gives your Child is labeled “AI generated.”

The Study Aid is an opt-in feature: it is switched off until your Child is asked to agree before using it for the first time, and your consent to its use is part of the verifiable parental consent you provide. You can turn the Study Aid off for your Child at any time by contacting us at privacy@myedspace.com.

What happens when your Child uses the Study Aid?

  1. Your Child's question is assigned a random ID code before it is sent anywhere.
  2. We use automated measures to replace contact and identity details in your Child's question - such as phone numbers, email addresses, home addresses, and dates of birth - with placeholders before it is processed by the AI service provider or stored in our logs. Names or other details your Child types into a question are not removed and are processed as part of the conversation.
  3. Your Child's question is sent securely to our AI service provider, Claude, operated by Anthropic, which processes it on our behalf using Amazon Web Services (AWS) in the United States. Anthropic is prohibited from using your Child's information to train its AI models.
  4. We retain Study Aid conversation history for a maximum of two academic years from the academic year in which the conversation took place, and delete it by July 31 at the end of that second year. A separate record is kept in a logging system called Langfuse, based in the EU, for safety and security monitoring, for the same period.

During the 2026/27 school year, your Child will also be able to submit images (such as photos of handwritten work) and documents to the Study Aid and as homework answers. The number of messages your Child can send is limited depending on your subscription tier.

The Study Aid is not a teacher. It is a study aid to help your Child alongside their lessons. It can make mistakes, so your Child should always check important information with their teacher.

What if my Child says something that worries us?

We have automatic systems that monitor Study Aid conversations for signs that your Child might be struggling or in distress. If our system detects something concerning, it will not show your Child a normal AI response; instead it will provide details of support services (such as the Crisis Text Line, text HOME to 741741, and the 988 Suicide & Crisis Lifeline, call or text 988) and may alert a member of our welfare team. A trained member of staff will review the conversation. They may contact you, or in serious cases, they may disclose information to child protective services or law enforcement. We disclose information outside MyEdSpace where we believe it is necessary to keep your Child or someone else safe.

Feedback

There is a thumbs up / thumbs down button on every Study Aid response. Your Child can use it to tell us whether a response was helpful. A thumbs down alerts our team so they can check the response. We use this feedback, along with the related conversation, to review response quality and improve how the Study Aid works; for example, by refining and testing the instructions (known as “prompts”) and settings we give to the AI model. We do not use your Child's information to train the underlying AI models, and our AI service providers are prohibited from doing so.

Some of your Child's open-ended homework and assessment answers are marked by AI, which generates a mark and written feedback. AI-generated marks and feedback are always labeled “AI generated” and can contain mistakes; your Child can raise any mark or comment that seems wrong with their teacher, who can review it.

We send the account-holding parent a periodic email report about their Child's activity on the Services. The report includes lessons attended, homework completed, homework scores (with any AI-generated marks labeled as such), and topics covered. Reports cover one Child each and are sent only to the verified parent on the account. Report data is retained on the same schedule as other information described in this notice.

The report also includes a short summary of your Child's progress, generated by AI from the same information. The summary is labeled “AI generated.” It is produced by our AI service provider, Anthropic, which processes the information on our behalf and may not use it to train AI models. AI-generated summaries can contain mistakes.

We use information about how students use our platform to understand whether our teaching is working:

Anonymized data (active now). We remove names and personal details before using data for research. No one can be identified from it.

Exam results (active now). With your consent, your Child may share their exam results with us. We use these to understand how our students are doing and improve our lessons. We never publish individual results - only overall summaries, with names always removed.

University research partnerships (active now). With your consent, we may work with approved university researchers who study learning outcomes. Only overall findings come back to us - never individual results.

We retain information for only as long as is reasonably necessary to fulfill the specific purposes for which it was collected. We retain much of your Child's information for a maximum of two academic years from the academic year in which it was collected, and delete it by July 31 at the end of that second year. Some information is kept longer - for example, account and payment records we need for legal reasons. If your Child has used the Study Aid and a safeguarding concern was recorded, we retain that record for as long as reasonably necessary to respond to the concern; to establish, exercise, or defend legal claims relating to it; or as required under applicable law.

Some information is stored outside the United States - such as the Study Aid conversation logs held by Langfuse in the EU. Our providers may only use it to provide their services to us.

You have the right to:

  1. Review the personal information we have collected from your Child.
  2. Refuse further collection or use of your Child's personal information, including withdrawing consent for your Child's use of the Study Aid.
  3. Have us correct information that is wrong.
  4. Have us delete your Child's personal information, or a specific part of it - such as your Child's Study Aid conversation history, which can be deleted without deleting the whole account.
  5. Opt out of communications such as newsletters, or change your mind about anything you have agreed to.

Your Child can also ask us to delete their Study Aid conversation history. Depending on your state, you and your Child may have additional rights under state privacy law. To exercise these rights, write to us at privacy@myedspace.com. We may need to verify your identity as the parent on the account before acting on a request, and if any limits to these rights apply, we will explain them.

We may update this notice from time to time. When we do, we will post any adjustments and details of the changes on this page, and the revised version will be effective when posted. Where required by COPPA - including material changes to how we collect, use, or disclose your Child's personal information - we will notify you directly and, where required, obtain your consent again.

MyEdSpace Inc.
24A Trolley Square #1259, Wilmington, DE 19806-3334, United States
privacy@myedspace.com
(213) 667-6743